VILLA HOST | Staff Level


CANGGU

The Villa Host is the face of the villa and plays a crucial role in delivering exceptional guest experiences from arrival to departure. You will be responsible for welcoming guests, coordinating their needs, assisting with check-in/out processes, and ensuring that every stay is smooth, personalized, and memorable. The ideal candidate is warm, attentive, highly service-oriented, and has strong communication skills.

Key Responsibilities :

Guest Services & Experience

  • Greet and welcome guests upon arrival with professionalism and warmth.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Provide detailed villa tours and explain amenities, services, and local attractions.
  • Handle guest requests, special needs, and complaints promptly and courteously.
  • Offer concierge support such as activity bookings, transportation arrangements, and dining recommendations.

Villa Presentation & Coordination

  • Coordinate with housekeeping and maintenance teams to ensure villas are clean, well-maintained, and guest-ready.
  • Conduct regular villa checks to ensure high standards are upheld before guest arrivals and during stays.
  • Monitor villa inventory (e.g., toiletries, refreshments) and report replenishment needs.

Operational Support

  • Prepare welcome amenities, guest documents, and personalized notes.
  • Ensure all guest communications (before, during, and after the stay) are timely and professional.
  • Update internal systems and guest logs accurately for operations and reporting.
  • Liaise with the central office and other departments to ensure smooth coordination.

Qualifications:

  • Diploma or Bachelor’s degree in Photography, Visual Arts, Graphic Design, Multimedia, or a related field.
  • Minimum 2 years of experience in photo editing or visual content creation, ideally in hospitality, real estate, or lifestyle branding.
  • A professional portfolio demonstrating strong editing and retouching capabilities.

Skills & Competencies

  • Diploma or Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or a related field.
  • Minimum 1–2 years of experience in front office, guest relations, or butler/villa host roles, preferably in luxury hospitality.
  • Fluency in English (spoken and written); additional languages (especially Indonesian or Mandarin) are a plus.
  • Familiarity with hospitality software or PMS (e.g., Cloudbeds, Little Hotelier, Opera) is preferred.

Skills & Competencies

Guest-Facing Skills

  • Outstanding customer service and interpersonal skills.
  • Professional appearance and calm demeanor under pressure.
  • Cultural sensitivity and a warm, approachable personality.

Operational & Technical Skills

  • Basic administrative and tech proficiency (emails, mobile apps, WhatsApp, calendar tools).
  • Good knowledge of local attractions, restaurants, and guest interest points.
  • Ability to coordinate logistics and schedules (check-ins, services, guest activities).

Soft Skills

  • Excellent problem-solving and multitasking abilities.
  • Team-oriented with a flexible and proactive attitude.
  • High level of integrity, discretion, and attention to detail.


BENEFITS: Allowance, Career Opportunity, Networking

Kindly send your CV with subject: Name – Position – Domicile

Job Category: Operations
Job Type: Full Time
Job Location: Canggu

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