UBUD
The Regional Villa Manager is responsible for overseeing the operational performance, guest satisfaction, and overall management of a portfolio of villas within a designated region. This role requires leadership, hospitality expertise, and strong coordination skills to ensure villas are operating efficiently, consistently meeting quality standards, and delivering exceptional guest experiences.
Key Responsibilities :
Villa Operations Management
- Supervise daily operations of multiple villas within the assigned region.
- Ensure all properties meet company service standards, cleanliness, safety, and maintenance protocols.
- Coordinate with housekeeping, engineering, and guest service teams to resolve operational issues promptly.
Team Leadership & Supervision
- Lead, train, and evaluate on-site villa staff (Villa Hosts, Housekeepers, Butlers, Security, etc.).
- Ensure staff are scheduled efficiently and deliver consistent service performance.
- Conduct regular site visits and staff performance reviews.
Guest Experience & Service Excellence
- Monitor and enhance guest satisfaction through direct interactions and feedback tracking.
- Handle guest escalations or complaints promptly and professionally.
- Oversee check-in/check-out processes and ensure personalized guest services are delivered.
Owner & Stakeholder Relations
- Act as a liaison between villa owners and the company; communicate updates, maintenance needs, and performance reports.
- Support owner meetings and maintain a positive relationship with stakeholders.
Financial Oversight & Reporting
- Monitor regional operational budgets and control expenses.
- Submit regular reports on villa performance, occupancy, issues, and maintenance.
- Collaborate with the finance team on villa budgeting and cost control.
Compliance & Quality Assurance
- Ensure compliance with local regulations, licenses, safety, and hygiene standards.
- Conduct regular audits and inspections to uphold service and operational standards.
- Lead response during emergency situations (security incidents, natural events, urgent repairs, etc.).
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in villa or hotel operations, including 2+ years in a managerial or regional leadership role.
- Proven track record in managing multi-property hospitality operations.
- Fluent in English; proficiency in Bahasa Indonesia is a strong advantage.
Skills & Competencies
Operational & Industry Knowledge
- Deep understanding of luxury villa or boutique hospitality standards.
- Familiarity with local tourism, property regulations, and guest expectations.
- Knowledge of property management systems (PMS) and operational tools.
Leadership & Management Skills:
- Strong leadership and people management abilities.
- Ability to supervise and motivate cross-functional teams across multiple locations.
- Skilled in conflict resolution and staff development.
Communication & Interpersonal Skills
- Professional, clear, and effective communicator with internal teams, guests, and owners.
- Client- and service-oriented mindset with a passion for hospitality.
Organizational & Strategic Thinking:
- High attention to detail, strong time management, and ability to manage multiple priorities.
- Capable of making decisions independently and under pressure.
- Strong reporting, budgeting, and analytical skills.
Key Competencies
- Hospitality mindset with focus on guest satisfaction
- Accountability and ownership of regional villa performance
- Flexibility, adaptability, and quick decision-making
- High standards in quality, presentation, and service delivery
BENEFITS: Allowance, Career Opportunity, Networking
Kindly send your CV with subject: Name – Position – Domicile