Villa Host / Butler

Posted time December 15, 2025 Location Canggu, Ubud Job type Full-time

The Villa Host is the face of the villa and plays a crucial role in delivering exceptional guest experiences from arrival to departure. You will be responsible for welcoming guests, coordinating their needs, assisting with check-in/out processes, and ensuring that every stay is smooth, personalized, and memorable. The ideal candidate is warm, attentive, highly service-oriented, and has strong communication skills.

 

Key Responsibilities:

Guest Services & Experience

  • Greet and welcome guests upon arrival with professionalism and warmth.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Provide detailed villa tours and explain amenities, services, and local attractions.
  • Handle guest requests, special needs, and complaints promptly and courteously.
  • Offer concierge support such as activity bookings, transportation arrangements, and dining recommendations.

Villa Presentation & Coordination

  • Coordinate with housekeeping and maintenance teams to ensure villas are clean, well-maintained, and guest-ready.
  • Conduct regular villa checks to ensure high standards are upheld before guest arrivals and during stays.
  • Monitor villa inventory (e.g., toiletries, refreshments) and report replenishment needs.

Operational Support

  • Prepare welcome amenities, guest documents, and personalized notes.
  • Ensure all guest communications (before, during, and after the stay) are timely and professional.
  • Update internal systems and guest logs accurately for operations and reporting.
  • Liaise with the central office and other departments to ensure smooth coordination.

 

Qualifications

  • Diploma or Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or a related field.
  • Minimum 1–2 years of experience in front office, guest relations, or butler/villa host roles, preferably in luxury hospitality.
  • Fluency in English (spoken and written); additional languages (especially Indonesian or Mandarin) are a plus.
  • Familiarity with hospitality software or PMS (e.g., Cloudbeds, Little Hotelier, Opera) is preferred.