The Villa Host is responsible for providing exceptional guest experiences by anticipating and fulfilling guest needs, ensuring smooth villa operations, and maintaining high standards of service throughout the stay.
Key Responsibilities
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Welcome guests and provide a personalized, warm experience
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Assist guests with requests, reservations, and villa services
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Coordinate with housekeeping, maintenance, and other teams to ensure guest satisfaction
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Monitor villa readiness and ensure all facilities are operational
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Handle guest complaints professionally and resolve issues promptly
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Provide information about local attractions, experiences, and services
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Maintain records of guest requests and feedback
Qualifications
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Previous experience in hospitality, guest services, or as a Villa Host preferred
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Excellent communication and interpersonal skills
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Proactive, attentive, and detail-oriented
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Fluent in English (spoken and written)
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Professional, friendly, and guest-oriented attitude
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Flexible and able to work in Ubud, Bali

