Area Ubud
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is an advantage.
- Proven experience in a customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English; additional language skills are a plus.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to work in a fast-paced environment, handling multiple tasks efficiently under pressure.
- Proficiency in using computer systems, reservation software, and standard office applications.
Responsibilities:
- Welcome guests warmly and provide a courteous introduction upon arrival.
- Assist guests with check-in and check-out procedures as needed.
- Respond promptly to guest inquiries, requests, and complaints with a focus on customer satisfaction.
- Offer detailed information on local attractions, dining options, and entertainment venues.
- Arrange reservations for restaurants, tours, events, and other activities as requested by guests.
- Coordinate and schedule transportation services, including taxis, shuttles, and car rentals.
- Provide accurate directions and travel information to help guests navigate the local area.
- Maintain effective communication with other departments (e.g., housekeeping, front desk) to ensure a seamless guest experience.
- Log guest requests and feedback accurately for continuous service improvement.
- Administrative Tasks:
- Manage guest reservations and maintain updated records of guest preferences.
- Handle administrative duties related to guest services as required.
BENEFITS: Salary, Service charge, BPJS, Career path
Kindly send your CV with subject: Name – Position – Domicile